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5/11/2008 URL Blocking: Problem now fixed
Greetings Messenger fans – As some of you noticed, we had a problem from Friday night to Saturday morning where our Messenger service was incorrectly blocking some legitimate IP addresses. We sincerely apologize for any difficulties this caused our users. And we want to thank those of you that reported this problem to us so that we could quickly fix it. Because of your help, the incorrect block was only in place for a few hours. As you can imagine, we are very serious about our efforts to block virus, malware and other harmful URLs from being passed on to our users. And we're continually working to improve this process so that we can keep our users safe without having a negative impact on your Messenger service. There have been some pretty outlandish speculations on what happened so I'd like to give you some facts about our process for trying to block unsafe URLs and about what happened Friday night:
As always, we're open to feedback on how to make Messenger an even greater service. And again, our apologies to the users that were impacted by this. Comments (869)
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